The future of business isn’t about humans or AI—it’s about humans and AI working together. This powerful synergy is being proven daily through the strategic partnership between Telkom WINS, Indonesia’s digital enabler, and AI Insider, a leader in conversational AI.  

By combining human expertise with agile AI deployment, they’re rewriting the rules of digital transformation—one sprint at a time.  

Why Human-AI Collaboration Wins  

Traditional AI implementations often fail because they:  

• Treat AI as a replacement rather than an enhancement  
• Take months to deploy with unclear ROI  
• Ignore frontline employee insights  

The WINS-AI Insider model flips this script through:  

 1. Co-Creation Workshops  

- Joint teams (sales + engineers + AI trainers) define:  

  - High-pain processes needing augmentation  

  - Key success metrics per department  

- Example: Contact center agents helped train the AI on real customer escalation patterns  

 2. Agile Sprints with Quick Wins  

- Phase 1 (Weeks 1-4):  

  - Deploy AI-assisted call summarization  

  - Reduced after-call work by 37%  

- Phase 2 (Weeks 5-8):  

  - Add real-time upsell suggestion prompts  

  - Increase premium conversions by 21%  

 3. Continuous Feedback Loops  

- Weekly pulse checks with:  

  - Agents refining AI responses  

  - Managers adjusting KPIs  

  - Customers rating interaction quality  

 Proven Impact Across Industries  

 Financial Services  

- Loan processing time cut from 48hrs → 22min  

- Fraud detection accuracy improved by 63%  

 Telecommunications  

- Customer onboarding fully automated  

- Technical support resolution is now 80% self-service  

 The Secret Sauce: Agile Values Applied to AI  

1. Individuals & Interactions over rigid algorithms  

2. Working Solutions over perfect models  

3. Customer Collaboration over assumptions  

4. Responding to Change over static deployments  

What’s Next? The Augmented Workforce  

Pilot programs testing:  

• AI mentors for new hire ramp-up  
• Predictive scheduling that learns employee preferences  
• Dynamic coaching based on real-time performance data  

Your Turn to Collaborate  

The best AI implementations:  

• Start with 3-5 clear pain points  
• Run 30-day test-and-learn cycles  
• Measure both efficiency AND experience  

"Our agents now spend 70% less time on paperwork and 50% more time building relationships—that’s the real win."  

— WINS Customer Experience Lead  

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